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| FAQ
(Frequent Asked Questions) |
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- What
happen if I selected an item and put
into the shopping cart but do not
proceed for a period of time?
Merchandise that has been put on the
shopping cart will be reserved for a
period of 4 hours for further execution
by user. After this period, the
merchandise would be taken out from the
cart (quantity be reduced to 0 upon
checkout) and be available for other
customers.
- When will
I be billed?
Your credit card will not be billed
until your order is ready to be shipped
out. Please note that all products
are subject to availability.
- Do I have
a choice in currency payment?
At MotoParts.my , we only transact in RM
Ringgit Malaysia.
- What if I
want to return my product?
Please refer to our Returns
Policy
- Is my
privacy protected?
Please refer to our Privacy
Policy.
- Is my
credit card information secure on the
Internet?
We work to protect the security of your
information during transmission by using
Secure Sockets Layer (SSL) software,
which encrypts information you input. As
for credit card information that you
entered during the purchasing process,
it would pass through our site to
payment provider that we used; it is
invisible to us.
Please refer to our Privacy
Policy for
more details.
- When do I
expect to receive the merchandise?
Orders received will be processed
immediately. Estimated delivery time
depends on the destination address. To
calculate the delivery time, we add the
time it takes for your ordered
merchandise to arrive at our warehouse
from our supplier and the time needed
for the delivery agent to deliver to
your designated addresses.
The
following is an estimated time of
delivery
Standard shipping: 5 - 7 business days.
Please note that we do not deliver to
P.O. Box addresses.
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Where
do you deliver?
Delivery of goods are currently limited
to Malaysia and Singapore only.
However, we will continue to expand our
networks to be able to deliver to more
destinations.
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Do
you accept cheque payment ?
Basically, the products on the site can
only be purchased and paid online using
VISA Card, MasterCard, Maybank2U, RHB
Online, PosPay, Hong Leong Online,
Alliance Online and Mobile Money. You
will not be able to complete the
transaction without choosing a payment
gateway.
If
you wish to payment via cheque, you will
have to follow the procedure below:-
Email us the list of products that you
wish to purchase.
We
will reply you with the total amount
payable and the details of our bank
account. You will need to pay us via
cheque by either sending us the cheque
or deposit it into our account and then
fax the deposit slip to us to
+60-3-79577802. Once payment is
cleared, we will deliver the products.
-
Will
I will be able to view the total
Shipping Charges when I checkout ?
Yes
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How
soon can I expect the goods after I
purchased online ?
The goods will be delivered within 7
days from the date of your order. In the
event that some of the products that you
have purchased run out of stock, we will
contact you to inform you.
-
How
will the purchased items be delivered ?
Depending on the weight, size and
location of delivery, we will use
courier services or our delivery van or
third party transport services to
deliver your goods.
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